Returns & Exchanges
At BonPrix Électroménagers, we strive to ensure your home appliances meet your highest expectations. If you are not completely satisfied, our flexible return policy allows for exchanges or returns on qualifying items within 30 days of delivery.
Initiate Your Request
Contact our customer service team via email or phone with your order number and photos of the appliance to begin the return authorization process.
Preparation for Pickup
Ensure the appliance is disconnected, cleaned, and secured in its original packaging or an equivalent protective wrap to prevent damage during transit.
Scheduled Inspection
Our logistics team will arrive to inspect the unit's condition and collect the item from your residence at a pre-arranged time slot.
Refund Processing
Once the item is received and verified at our warehouse, your refund or store credit will be issued within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing